At Cafune Solutions, we strive to offer high-quality digital marketing, website design, app development, and e-commerce marketplace services. However, we understand that there may be situations where our clients may need to cancel services or request refunds. This policy outlines our cancellation and refund process to ensure transparency and fairness for both parties.
Cancellation Policy
1. General Cancellation Terms
- 1A. Request for Cancellation: If a client wishes to halt the project and applies for a cancellation within 30 days of the project start date or first payment date (whichever is earlier), we will bill the client on a pro-rata basis. This means the client will be charged only for the work completed up to the cancellation date, at the hourly rate specified in the contract. If the hourly rate is not stated, it will be billed at 15 USD per hour.
- 1B. Refund for Unused Work: The balance from any initial payments, after deducting the fees for completed work, will be refunded to the client. However, if the work completed exceeds the initial payment, the client will be required to pay the balance for the work done before the project is considered terminated.
- 1C. Project Voidance: A project is not considered void unless all agreed-upon payments have been made by the client. If payments are pending, Cafune Solutions reserves the right to treat the project as active, and any related terms and conditions will remain in effect.
2. Conditions for Non-Cancellation
- 2A. Delays Due to Client Actions: If there are delays in the project due to incomplete information, lack of communication, or delayed responses from the client, Cafune Solutions will not be held responsible, and the cancellation policy will not apply. The client will be billed for the time already spent on the project, regardless of delays.
- 2B. Project Delays: Delays in delivery caused by Cafune Solutions will not entitle the client to cancellation unless a specific agreement with a penalty clause for delays has been signed.
Refund Policy
3. General Refund Terms
- 3A. Refund on Early Cancellation: If a client halts work within 30 days of the project start or first payment date and requests a refund, a partial refund will be provided based on the pro-rata billing for the completed work, as outlined in the Cancellation Policy.
- 3B. No Refund for Completed Services: No refunds will be granted for services that have already been rendered or if the project has been substantially completed. If a client is dissatisfied with the level of work, they must notify our Sales team within 48 hours of receiving the work in question. We may, at our discretion, offer discounts for the work loss, but no refunds will be processed for completed work.
4. Conditions for Non-Refund
- 4A. Client’s Responsibility: If a project experiences delays or fails due to incomplete or delayed information from the client, Cafune Solutions will not be responsible for the delay, and the refund policy will not apply. This includes failure to provide required content, feedback, or approvals within the agreed timeline.
- 4B. Work Loss and Communication: If the client is dissatisfied with the level of work, they must immediately bring it to the attention of Cafune Solutions. Refunds or discounts may be negotiated only within the initial 48 hours of work delivery. Negotiations or requests for refunds after this period will not be entertained.
- 4C. No Refunds for Time Already Worked: Refunds will not be issued for the time that services have already been provided. If a client wishes to negotiate due to dissatisfaction, any discounts will be offered at the discretion of Cafune Solutions but will not include a refund for completed work.
- 4D. No Compensation for Delayed Delivery: Cafune Solutions is not liable for any compensation related to delayed delivery unless a specific agreement with a penalty clause has been signed before the start of the project.
5. Refund Processing
- 5A. Payment Method for Refunds: Refunds will be processed through the same payment method used by the client. If the payment was made using a credit card, the money will be transferred back to the client’s credit card account. This process may take up to 6 business days to reflect in the client’s account.
- 5B. Refund for Cheque or Money Order Payments: If a client made the payment via cheque or money order, the refund will be processed through a bank transfer or sent via cheque. This process may take up to 10 business days from the date of refund approval.
Important Notes
- 6A. Non-Refundable Services: Certain services are non-refundable once rendered, including, but not limited to, search engine optimization (SEO) services, performance marketing, guest posting, or any ongoing maintenance services. These services are based on the work completed and the results achieved at the time of cancellation.
- 6B. Agreement and Acknowledgment: By engaging with Cafune Solutions, you acknowledge that you have read, understood, and agreed to this Cancellation & Refund Policy. This policy is subject to change, and any amendments will be posted on our website.
Contact Information
If you have any questions or concerns regarding this Cancellation & Refund Policy, please contact us at:
This Cancellation & Refund Policy ensures fairness and transparency for both Cafune Solutions and its clients. We encourage our clients to communicate openly with us if they have any concerns regarding ongoing projects or payments. Please reach out to us at info@cafunesol.in for any clarifications or further assistance.